Refund policy
Refund Policy
Returns
We accept returns within 30 days of delivery. To be eligible, an item must be unused, in its original condition and packaging, and include proof of purchase.
To start a return, email info@hauralab.com with your order number and the reason for the return. If your return is approved, we’ll send instructions and the return address. Items sent back without an approved return request cannot be accepted.
Non-returnable items
- Opened beauty, personal care, or grocery products, for health and safety reasons
- Gift cards
- Items marked final sale
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos. We’ll cover return shipping and send a replacement or a full refund.
Return shipping
Unless the item arrived damaged, defective, or incorrect, the customer pays return shipping. Original shipping charges are non-refundable.
Refunds
After we receive and inspect your return, we’ll email you to confirm whether the refund is approved. Approved refunds go to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post it.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Contact
Questions about returns: info@hauralab.com · (858) 829-8850